Return & Refund Policy

The Roaming Club

At The Roaming Club, we want every little explorer to love their new discoveries! If something isn't quite right with your order, we're here to help.

Change of Mind Returns

We do not currently offer returns or refunds for change of mind, including choosing the wrong colour or deciding you no longer want an item.

Please review your order carefully before completing your purchase.

Damaged, Faulty or Incorrect Products

If your product arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.

Where possible, include:

• Your order number

• A description of the issue

• Clear photographs or a short video showing the problem

We'll review the issue and work with you to arrange an appropriate solution, which may include a replacement, repair or refund.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law or other applicable consumer protection legislation.

Returns Process

Please contact us before returning any product.

If a return is required, we'll provide instructions and the appropriate return address. Please do not send products to an address without receiving confirmation from us first.

Where a return is necessary to resolve a fault or another issue covered by applicable consumer law, return costs will be handled in accordance with your legal rights.

Refunds

Once a refund has been approved, it will generally be issued to your original payment method.

The time taken for funds to appear in your account depends on your bank or payment provider.

Digital Products

Our digital adventure packs are delivered electronically.

Because digital products can be accessed immediately after purchase, we generally do not offer refunds for change of mind once a download has been made available.

However, if